Shipping and Delivery

Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms and risks of your orders.

List of Shipping Countries & Regions

Shipping Area Shipping Routes Shipping to 
North America Existing Routes The United States Canada  Greenland Mexico  
New Routes Nicaragua Costa Rica Dominican Panama Guatemala
El Salvador        
Asia Existing Routes Cambodia Armenia Saudi Arabia Indonesia Japan
Israel Republic of Korea Singapore Brunei Vietnam
Malaysia Taiwan (China) Sri Lanka Myanmar Kazakhstan
Pakistan Bangladesh Macao (China) Qatar  Hong Kong (China)
Bahrain The United Arab Emirates Philippines Thailand Oman
Jordan        
New Routes Kuwait Laos Nepal Lebanon  
Europe Existing Routes Åland Islands Russia Sweden Austria Ireland
Albania The United Kingdom Slovakia Belarus Isle of Man (U.K.)
Andorra Serbia San Marino Belgium Italy
Faroe Islands (Danmark) Moldova Spain Bosnia and Herzegovina Jersey (U.K.)
Finland Portugal Switzerland Bulgaria Kosovo
Germany Slovenia Ukraine Croatia Latvia
Gibraltar (U.K.) Turkey Poland Cyprus Liechtenstein
Greece Norway Netherlands Czech Republic Lithuania
Guernsey (U.K.) France Montenegro Denmark Luxembourg
Vatican City Monaco Iceland Estonia Malta
Bouvet Island (Norway) Svalbard and Jan Mayen Mayotte (France) Guadeloupe (France) Réunion (France)
Hungary North Macedonia  Georgia  Romania  
Africa New Routes Algeria Tanzania Uganda Angola  
Cote d'Ivoire Madagascar Nigeria Mauritius Cameroon
Ethiopia Egypt Zambia Morocco Tunisia
Ghana South Africa Senegal Mozambique  
Kenya        
South America Existing Routes Brazil Chile    
New Routes Ecuador Peru Venezuela Paraguay Colombia 
Argentina Uruguay      
Oceania  Existing Routes Australia New Zealand       
Shipping Area Shipping Routes Shipping to 
North America Existing Routes The United States, Canada, Greenland, Mexico  
New Routes Costa Rica, Dominican, Panama, Guatemala, El Salvador, Nicaragua
 
Asia Existing Routes Cambodia, Armenia, Saudi Arabia, Indonesia, Japan, Republic of Korea, Singapore, Brunei, Vietnam, Israel, Malaysia, Pakistan, Bahrain, Taiwan (China), Sri Lanka, Myanmar, Kazakhstan, Bangladesh, Macao (China), Qatar, Hong Kong (China), The United Arab Emirates, Philippines
New Routes Kuwait, Romania, Lebanon, Nepal
Europe Existing Routes Åland Islands, Russia, Sweden, Austria, Ireland, Albania, Andorra, Faroe Islands (Danmark), The United Kingdom, Slovakia, Isle of Man (U.K.), Italy, Jersey (U.K.), Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, North Macedonia, Belarus, Hungary, Estonia, Denmark, Czech Republic, Cyprus, Croatia, Bulgaria, Bosnia and Herzegovina, Belgium, Iceland, Monaco, Montenegro, Netherlands, France, Norway, Turkey, Poland, Ukraine, Slovenia, Switzerland, Spain, San Marino, Portugal, Moldova, Serbia, Finland, Vatican City, Guernsey (U.K.), Greece, Gibraltar (U.K.), Germany, Svalbard and Jan Mayen, Georgia, Bouvet Island (Norway), ,Guadeloupe (France), Mayotte (France), Réunion (France)
Africa New Routes Algeria, Tanzania, Uganda, Angola, Cote d'Ivoire, Madagascar, Nigeria, Mauritius, Cameroon, Ethiopia, Egypt, Zambia, Morocco, Qatar, Tunisia, Mozambique, Senegal, South Africa, Kenya, Ghana
South America Existing Routes Brazil, Chile
New Routes Ecuador, Peru, Venezuela, Paraguay, Argentina, Uruguay, Colombia
Oceania  Existing Routes Australia, New Zealand 

Shipping Fees
We provide free shipping and paid shipping based on the destinations of orders.
Free shipping is only available for orders with existing shipping routes, while paid shipping (40 USD shipping fee) is applicable to the orders with new shipping routes.
Other potential fees such as tariffs, customs, shipping insurance, remote area surcharge, fuel surcharge, should be paid by customers.

Estimated Shipping Time
Estimated shipping time varies depending on the distribution centers of orders. Orders with new shipping routes are dispatched from China warehouse, and takes longer shipping time.

Delivery with existing shipping routes arrives at most area of the world within 5-20 business days.

Delivery with new routes arrives in Asian & European countries and regions within 10-35 natural days.

Delivery with new routes arrives in African & South American countries and regions within 20-45 natural days.

Notes:
If local warehouses are out of stock, orders will be shipped out from China warehouse. Packages would take longer than usual to arrive.

Customs duties & taxes may arise in German and Netherlands. Except German and Netherlands, typically there would be no customs fees for European countries (the existing routes) and other countries (existing routes). However, we cannot 100% guarantee zero-customs fee. If there is any customs fee occurred, it's customers' responsibilities to pay the customs fees and other unexpected fees.

Orders placed on ANNKE online official store will be processed within 3 business days (except for pre-orders).

The estimated time listed above is our best estimate only, and ANNKE is NOT liable for any loss or damage suffered by you due to any reasonable or inevitable delay in the delivery of your order.

Delivery times are calculated from when orders are dispatched from warehouses, not from when your order was created on websites.

Losses due to incomplete & incorrect address or fraudulent transition by you should be borne by yourself.

Orders have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if you want to cancel the orders have been dispatched.

Customers shall hold responsible for checking that the package is complete and undamaged when package a is delivered. You should check to ensure no damage on the package before you sign for the delivery. You are authorized to refuse the damaged package based on informing the delivery men your reason.