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Shipping & Delivery Policy

Please read the below shipping and delivery policy to check the detailed shipping information, fees, terms and risks of your orders.

Shipping Information

 

Shipping Areas

Shipping To

Shipping From

Estimated Delivery Time

America

The United States

The United States

3—5 Business Days

Canada

China (via DHL)

5—15 Business Days

Greenland

Europe

The United Kingdom

The United Kingdom

3—5 Business Days

Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Lithuania, Liechtenstein, Luxembourg, North Macedonia, Malta, Moldova, Monaco, Montenegro, Sweden, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Switzerland, Ukraine

Europe Warehouse

3—7 Business Days

Asia Pacific

Armenia

China (via DHL)

5—15 Business Days

Australia

Australia Warehouse

5—7 Business Days

New Zealand

China (via DHL)

5—15 Business Days

Atlantic

Bouvet Island

China (via DHL)

5—15 Business Days

The Middle East

Turkey

China (via DHL)

5—15 Business Days

 

Shipping Fees

We provide free shipping for all orders made on ANNKE official online store. ANNKE uses the best carriers in the business to make sure your orders get to you ASAP. However, we are NOT responsible for any tariff or customs fee, duty, tax, or brokerage fee (if needed). These fees are recipients’ responsibility.

 

Notices, Terms and Risks

All of your orders made on ANNKE official online store will be processed within 3 business days (except pre-orders).

 

The estimated time listed above is our best estimate only, and ANNKE is NOT liable for any loss or damage suffered by you due to any reasonable or unavoidable delay in the delivery of your order.

 

You are responsible to make sure your address is 100% correct and complete. Should any loss be incurred due to the input of an incorrect address or a fraudulent transaction, you will be held responsible as the sole bearer of the pecuniary loss. We are NOT responsible for any loss due to the incorrect address or a fraudulent transaction.

 

Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. ANNKE is not responsible for any duty or any charge.

 

When the products are delivered, you are responsible for checking the order is complete and undamaged. You need to check the products carefully for any damage before you sign for the delivery. If there is any damage, you have the rights to refuse the delivery and let the delivery person know the reason of the refusal.

 

If you have any question about your orders, please contact our support team