Shipping & Delivery Policy

Please read the shipping and delivery policy below to check the detailed shipping information, fees, terms and risks of your orders.

List of Shipping Countries & Regions

Shipping Areas Shipping to  Estimated Delivery Time
North America The United States Canada  Costa Rica Dominican Republic 3-8 Business Days to
the U.S. mainland
El Salvador Greenland Guatemala Mexico
Nicaragua Panama
Asia  Bangladesh Indonesia Malaysia Philippines 7-14 Business Days 
Singapore Taiwan (China) The United Arab Emirates
Brunei Vietnam Laos Myanmar 10-25 Business Days
Nepal Sri Lanka Thailand Cambodia
Bahrain Israel Jordan Kuwait 25-40 Business Days
Lebanon Oman Qatar  Saudi Arabia
Armenia Hong Kong (China) Japan Kazakhstan
Macao (China) Pakistan Republic of Korea
Europe The United Kingdom   3-8 Business Days 
Bulgaria Belgium Croatia Cyprus 5-11 Business Days
Switzerland Monaco Malta
Czech Republic Denmark Estonia Finland
Sweden Greece Hungary Slovenia
Ireland Italy Latvia Lithuania
Poland Portugal Romania Slovakia
Åland Islands Albania Andorra Belarus 9-14 Business Days
(DHL Express)

15-30 Business Days
(Non-DHL Express)
Bosnia and Herzegovina Bouvet Island (Norway) Faroe Islands (Denmark) Georgia
Gibraltar (U.K.) Guadeloupe (France) Guernsey (U.K.) Iceland
Isle of Man (U.K.) Jersey (U.K.) Kosovo Ukraine
Mayotte (France) Moldova Montenegro North Macedonia
Norway San Marino Serbia
Svalbard and Jan Mayen Vatican City Turkey  Réunion (French)
Africa Algeria Angola Cote d'Ivoire Cameroon 10-15 Business Days
Ethiopia Egypt Ghana Kenya
Madagascar Mauritius Morocco Mozambique
Nigeria South Africa Senegal Tanzania
Tunisia Uganda Zambia
South America Argentina Brazil Chile Colombia  10-15 Days Business
Ecuador Paraguay Peru Uruguay
Oceania  Australia New Zealand  3-8 Days to Australia 
Shipping Areas Shipping to  Estimated Delivery Time
North America The United States, Canada, Costa Rica, Dominican Republic, El Salvador, Greenland, Guatemala, Mexico, Nicaragua, Panama 3-8 Business Days to
the U.S. mainland
Asia  Bangladesh, Indonesia, Malaysia, Philippines, The United Arab Emirates, Taiwan (China), Singapore 7-14 Business Days 
Brunei, Vietnam, Myanmar, Sri Lanka, Laos, Nepal, Thailand  10-25 Business Days
Bahrain, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Armenia, Hong Kong (China), Japan, Kazakhstan, Macao (China), Pakistan, Republic of Korea 25-40 Business Days
Europe The United Kingdom, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Monaco, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Greece 3-8 Business Days 
5-11 Business Days
Åland Islands, Albania, Andorra, Belarus, Bosnia and Herzegovina, Bouvet Island (Norway), Faroe Islands (Denmark), Georgia, Gibraltar (U.K.), Guadeloupe (France), Guernsey (U.K.), Iceland, Isle of Man (U.K.), Jersey (U.K.), Kosovo, Mayotte (France), Moldova, Montenegro, North Macedonia, Norway, San Marino, Serbia, Svalbard and Jan Mayen, Turkey, Ukraine, Vatican City 9-14 Business Days
(DHL Express)

15-30 Business Days
(Non-DHL Express)
Africa Algeria, Angola, Cote d'Ivoire, Cameroon, Ethiopia, Egypt, Ghana, Kenya, Madagascar, Mauritius, Morocco, Mozambique, Nigeria, South Africa, Senegal, Tanzania, Tunisia, Uganda, Zambia 10-15 Business Days
South America Argentina, Brazil, Chile, Colombia , Ecuador, Paraguay, Peru, Uruguay, Venezuela 10-15 Days Business
Oceania  Australia, New Zealand  3-8 Days to Australia 

Shipping Fees

We provide free shipping and paid shipping based on the destinations of your orders.
We exempt the shipping fees if the package weighs less than 0.5 KG.
We exempt the shipping fees of 0.5 KG for orders weighing more than 0.5 KG, and the extra portion is at the customer’s expense.

We provide free shipping for orders with destinations listed below.
South & North America: The U.S. (Alaska excluded).
Europe: Countries & regions listed in the table above except Croatia, Georgia, Iceland, Turkey, Ukraine.
Asia: Armenia, Brunei, Cambodia, Hong Kong (China), Indonesia, Japan, Laos, Malaysia, Macao (China), Myanmar, Philippines, Republic of Korea, Singapore, Taiwan (China), Thailand, The United Arab Emirates, Vietnam
Oceania: Australia, New Zealand

Estimated Shipping Time

The shipping time varies depending on the distribution centers and express companies of your package, and under no circumstances we will hold reliable for the damage or loss due to the delay in the delivery of the package.

Packages should arrive in the United States within 3-5 business days. COVID-19 may postpone the shipping time to 2-20 days.

Delivery from the Czech distribution center to European countries and regions may take another 2-3 days because of COVID-19 and other inevitable factors. It may take 15-30 business days to get your packages delivered to European countries & region from the China distribution center when the Czech warehouse is out of stock.

Delivery to African and South American places normally takes 5-10 business days with DHL express. The delivery of heavy-weight large packages and oversized shipping may take 30-50 days.


Express is being suspended in Ukraine and Belarus, and orders cannnot shipped to the countries mentioned currently.

Orders placed on ANNKE official store will be processed within 3 business days (except for pre-orders).

If local warehouses are out of stock, orders will be shipped out from the China distribution center, so delivery would take longer than usual to arrive.

It's customers' reliability to pay the customs fees and other unexpected fees when customs fees occurred.

We declare a proper value for customs on all shipment which are shipped out from China or overseas distribution centers. You may email to for more information about the declared value, or to request a specified value within hours from the purchase time.

Losses due to incomplete & incorrect address or fraudulent transition by customers should be borne by them.

Orders that have been shipped out cannot be cancelled generally. Customers shall hold responsible for the shipping fees and relevant additional fees if they want to cancel the orders that have been dispatched out.

Customers shall hold responsible for checking that the package is complete and undamaged when your package is delivered. You should check to ensure no damage on the package before you sign for the delivery. You are authorized to refuse the damaged package based on informing the delivery men of your reason.